Contact Us Policy

Effective Date: January 2025

At Hals and Sals, we value your questions, feedback, and concerns. Our goal is to ensure you have a
seamless shopping experience and receive the support you need. This policy outlines how you can
contact us via email and what you can expect in terms of our response times and service.

1. How to Reach Us
We are available to assist you via email for all inquiries:
• General Inquiries: support@halsandsals.com
• Order or Shipping Questions: orders@halsandsals.com
• Returns or Refunds: returns@halsandsals.com
• Collaborations or Partnerships: partnerships@halsandsals.com
• Feedback and Suggestions: feedback@halsandsals.com

2. Response Times
We aim to respond to all emails within:
• Standard Inquiries: 24-48 business hours
• During peak periods (e.g., Ramadan, Eid, Black Friday), response times may be slightly delayed
due to higher volumes.

3. Frequently Asked Questions (FAQs)
Before reaching out, we encourage you to visit our FAQs page where you’ll find answers to common
questions about:
• Order tracking and status.
• Shipping and delivery times.
• Returns and refunds.
• Product sizing and care instructions.

4. Privacy and Security
To protect your privacy:
• Do not share sensitive information (e.g., payment details) via email.
• All customer information is handled in accordance with our Privacy Policy.
Thank You!
We appreciate your trust in Hals and Sals and are committed to providing exceptional service. Feel free
to reach out—we’re here to help!