FAQ

What is my Abaya Size?
Please refer to the sizing chart below.
For example, if you are 5 feet 4 inches tall and wear: US size 2-14, UK size 4-16, EU size 32-44, Your
recommended abaya size is 56.

If you plan to wear heels with your abaya, we recommend purchasing one size up. Some abayas are
made with an extra inch to cater to heels and sisters who prefer long sized abaya, please read each
abaya sizing detail carefully before purchasing.
For further assistance with sizing or pricing, please feel free to contact us for clarification.

Do you ship worldwide?
Yes, we ship worldwide.

What are the shipping costs and delivery times?
We strive to dispatch all orders within 48 hours of receiving them. However, during busy periods,
dispatch may take up to 48 hours. For expedited delivery, orders must be placed by 11 AM to ensure
same-day dispatch.
Shipping costs for one abaya are listed during checkout. Please note that shipping prices may vary if
additional items are added to your order, and the final cost will be updated at checkout.

Important Notes:
• Working days do not include Saturdays and Sundays.
• Once the order has been dispatched, the shipping company is responsible for delivery. We cannot guarantee delivery times once the package is in transit.
• Customs delays for international orders are beyond our control. The processing time for
customs clearance varies by country.
• After your item is shipped, a tracking number will be provided.

Address Accuracy:
It is the buyer’s responsibility to ensure the shipping address entered at checkout is correct. Hals and
Sals is not liable for items not received due to an incorrect address provided by the buyer.

My Shipping address is incorrect, what do I do?
Don’t worry! If your order has not yet been dispatched, we can update the address for you. Please
contact our customer service team with your order number at orders@halsandsals.com and the correct
shipping address as soon as possible.

Are out-of-stock items restocked?
If an item is out of stock, we will make every effort to restock it as soon as possible. If the item is no
longer available, it will be removed from the website.

How can I be sure that I’ve made my purchase correctly? - Order Confirmation
Once your order is placed, you will receive a confirmation email. If you do not receive this email, please
contact our customer service team for assistance at orders@halsandsals.com